Terms of service
PAMVI SENSORY β TERMS OF SERVICE
Last Updated: 8 October 2026
SECTION 1 β OVERVIEW
1. Welcome to Pamvi Sensory, an Australian online store offering sensory toys, squishy toys and related products.
2. Throughout these Terms of Service, βweβ, βusβ and βourβ refer to the business operating Pamvi Sensory.
3. Our online store is powered by Shopify.
4. By accessing our website or placing an order, you agree to these Terms of Service.
5. These Terms should be read alongside our Privacy Policy, Shipping Policy and Refund Policy.
6. Nothing in these Terms excludes, restricts or modifies your rights under Australian Consumer Law.
SECTION 2 β ELIGIBILITY AND ACCOUNT INFORMATION
1. Customers must be at least 18 years old or have permission from a parent or legal guardian to make purchases.
2. Customers must provide accurate and complete information when placing orders.
3. Customers are responsible for maintaining the security of their account credentials.
4. Customers should notify us if they suspect unauthorised account activity.
5. We may restrict accounts involved in fraud, unlawful conduct or serious misuse of our website, subject to applicable law.
SECTION 3 β OUR PRODUCTS
1. Pamvi Sensory sells sensory toys, squishy toys, educational play products and related accessories.
2. We aim to provide accurate product descriptions, images, measurements and safety information.
3. Product colours may vary slightly due to photography, lighting and screen settings.
4. Product measurements and weights are approximate unless otherwise stated.
5. Product availability may change without notice.
6. Customers should review product descriptions, age recommendations and safety warnings before purchasing.
7. Nothing in this section limits customers' statutory rights regarding product quality, description or fitness for purpose.
SECTION 4 β PRODUCT SAFETY
1. Customers must follow the safety warnings and instructions provided with each product.
2. Some products may contain small parts that present choking hazards.
3. Squishy toys and food-shaped sensory products are not edible and must not be consumed.
4. Children should be appropriately supervised when using sensory products.
5. Products must not be exposed to excessive heat, flames or sharp objects unless their instructions expressly permit it.
6. Products that become punctured, damaged or unsafe should no longer be used.
7. Age recommendations and safety requirements vary between products.
8. These instructions do not replace mandatory Australian product safety requirements or consumer guarantees.
SECTION 5 β PRICES AND PAYMENTS
1. All prices are displayed in Australian Dollars (AUD), unless otherwise stated.
2. Prices may change without prior notice.
3. The price applicable to an accepted order will generally be the price confirmed at checkout, subject to lawful corrections.
4. Shipping charges and applicable taxes are displayed during checkout.
5. Payments are processed through Shopify and supported third-party payment providers.
6. Orders are subject to successful payment authorisation.
7. Customers must provide accurate billing and payment information.
SECTION 6 β ORDERS AND ACCEPTANCE
1. Placing an order constitutes an offer to purchase the selected products.
2. Customers may receive an automated order confirmation after checkout.
3. Orders may be reviewed for payment verification, stock availability, delivery eligibility or suspected fraud.
4. If we cannot fulfil an order, we will contact the customer and arrange an appropriate refund or other remedy.
5. Customers are responsible for checking their order details and delivery address before payment.
6. Customers should contact us promptly if they need to change or cancel an order.
7. Order changes may not be possible after dispatch.
8. Nothing in this section limits statutory cancellation or consumer guarantee rights.
SECTION 7 β SHIPPING AND DELIVERY
1. Pamvi Sensory ships orders to destinations available at checkout.
2. Shipping charges are calculated and displayed before payment.
3. Standard and Express shipping options may be offered where available.
4. We aim to dispatch orders within the processing timeframe stated in our Shipping Policy.
5. Delivery timeframes are estimates and may vary depending on the destination and carrier.
6. Customers must provide a complete and accurate delivery address.
7. Customers should contact us if an order is lost, damaged or significantly delayed.
8. We will investigate delivery problems and provide remedies where required by Australian Consumer Law.
9. Our responsibilities are not automatically excluded when an order is handed to a delivery carrier.
SECTION 8 β RETURNS, REFUNDS AND EXCHANGES
1. Pamvi Sensory does not generally accept returns or provide refunds for change of mind.
2. Customers retain all rights available under Australian Consumer Law.
3. Products that are faulty, damaged, incorrectly supplied or fail to meet applicable consumer guarantees may qualify for a repair, replacement, refund or other remedy.
4. For a major failure, consumers generally have the right to choose a refund or replacement.
5. Customers should contact us with their order number and a description of the problem.
6. Photographs may be requested where reasonably helpful, but are not an absolute condition of exercising statutory rights.
7. Return shipping costs for products that fail to meet consumer guarantees will be handled according to applicable law.
8. Further information is available in our Refund Policy.
SECTION 9 β PRODUCT AVAILABILITY
1. All products are subject to stock availability.
2. We may introduce, modify or discontinue products at any time.
3. Seasonal and limited-edition products may be available only while stocks last.
4. Adding an item to a shopping cart does not reserve stock.
5. If a purchased item becomes unavailable, we will contact the customer regarding a refund or an agreed alternative.
6. We will not substitute an ordered product without the customer's agreement.
SECTION 10 β PROMOTIONS AND DISCOUNTS
1. Pamvi Sensory may offer promotional discounts, special offers and limited-edition collections.
2. Promotions may have eligibility requirements, expiry dates or stock limitations.
3. Discount codes generally cannot be combined unless expressly stated.
4. Promotional conditions will be communicated with the relevant offer.
5. Genuine promotional errors may be corrected in accordance with applicable law.
6. Promotional activities will comply with Australian Consumer Law.
SECTION 11 β WEBSITE USE
1. Customers must use our website lawfully and responsibly.
2. Fraudulent or unlawful activities are prohibited.
3. Customers must not attempt unauthorised access to website systems or accounts.
4. Uploading viruses, malware or harmful software is prohibited.
5. Customers must not interfere with website security or functionality.
6. Harassment, threats and intellectual property infringement are prohibited.
7. We may restrict access where reasonably necessary to protect our website, customers or business.
SECTION 12 β INTELLECTUAL PROPERTY
1. The Pamvi Sensory name, original branding, logos, photographs and website content are owned by or licensed to the business operating Pamvi Sensory, unless otherwise stated.
2. Third-party trademarks and materials remain the property of their respective owners.
3. Website content may be viewed for lawful personal shopping purposes.
4. Unauthorised commercial reproduction or distribution of protected content is prohibited.
5. Nothing in these Terms restricts uses permitted by applicable intellectual property law.
SECTION 13 β THIRD-PARTY SERVICES AND LINKS
1. Our website may use third-party services for payments, delivery and ecommerce functionality.
2. External websites and services may have their own terms and privacy policies.
3. Customers are encouraged to review relevant third-party policies.
4. We do not control independent third-party website content.
5. Nothing in this section excludes any responsibility we have under applicable law.
SECTION 14 β RELATIONSHIP WITH SHOPIFY
1. Pamvi Sensory uses Shopify to operate its online store.
2. Products are sold by the business operating Pamvi Sensory, not by Shopify.
3. Shopify provides ecommerce technology and related services.
4. Product, order, shipping and refund enquiries should be directed to Pamvi Sensory.
5. Nothing in this section affects customers' statutory rights or remedies.
SECTION 15 β PRIVACY AND PERSONAL INFORMATION
1. Pamvi Sensory respects customer privacy.
2. We collect information reasonably necessary to process orders, arrange deliveries and provide customer support.
3. Information may be processed through Shopify and authorised service providers.
4. Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
5. Customers can review our Privacy Policy for further details about personal information handling.
SECTION 16 β CUSTOMER REVIEWS AND FEEDBACK
1. We welcome customer reviews, suggestions and feedback.
2. Customers must have the right to submit any content they provide.
3. Customers grant us permission to use submitted reviews or feedback for legitimate business purposes, subject to applicable law and agreed restrictions.
4. We will not knowingly publish fabricated or misleading customer testimonials.
5. We may moderate or remove unlawful, abusive, misleading or inappropriate content.
SECTION 17 β ERRORS AND INACCURACIES
1. We aim to keep website information accurate and up to date.
2. Genuine errors may occasionally occur in product descriptions, prices or availability.
3. We may correct inaccurate information when reasonably necessary.
4. If an error affects an existing order, we will contact the customer and explain the available options.
5. Any order adjustment, cancellation or refund will comply with applicable law.
SECTION 18 β DISCLAIMER OF WARRANTIES
1. Pamvi Sensory aims to supply products that meet applicable quality and safety standards.
2. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
3. Customers may be entitled to a repair, replacement, refund or other remedy where required by law.
4. Nothing in these Terms excludes, restricts or modifies consumer guarantees or statutory rights that cannot lawfully be excluded, restricted or modified.
SECTION 19 β LIMITATION OF LIABILITY
1. To the extent permitted by law, Pamvi Sensory is not responsible for losses caused solely by circumstances outside our reasonable control.
2. Nothing in these Terms excludes or limits liability where doing so would be unlawful.
3. Customers retain their rights under Australian Consumer Law.
4. Any limitation of liability applies only to the extent permitted by applicable legislation.
SECTION 20 β CUSTOMER RESPONSIBILITIES
1. Customers should use products according to their instructions and safety warnings.
2. Products should be stored, maintained and handled appropriately.
3. Products should only be used for their intended purposes.
4. Customers should discontinue use if a product becomes damaged or unsafe.
5. These responsibilities do not remove or reduce statutory consumer rights.
SECTION 21 β TERMINATION AND ACCESS RESTRICTIONS
1. We may restrict or suspend website access where reasonably necessary due to fraud, unlawful activity or security concerns.
2. Serious breaches of these Terms may result in account restrictions.
3. Where appropriate, customers will be given an explanation or opportunity to resolve the issue.
4. Account restrictions do not remove existing statutory rights, refund entitlements or obligations relating to completed purchases.
SECTION 22 β GOVERNING LAW
1. These Terms of Service are governed by the laws of Victoria, Australia.
2. Customers retain all applicable protections under Australian Consumer Law.
3. Nothing in these Terms limits rights available under other applicable legislation.
SECTION 23 β SEVERABILITY
1. If a provision of these Terms is found to be invalid or unenforceable, it will be limited or removed to the extent necessary.
2. The remaining provisions will continue to apply to the extent permitted by law.
SECTION 24 β CHANGES TO TERMS OF SERVICE
1. Pamvi Sensory may update these Terms to reflect changes in operations, products, legal obligations or website functionality.
2. Updated Terms will be published on our website.
3. Material changes will be communicated where required by law.
4. Changes will not retrospectively remove statutory rights or alter accepted purchase agreements without a lawful basis.
5. Continued website use after changes take effect may constitute acceptance of the updated Terms to the extent permitted by law.
SECTION 25 β CONTACT INFORMATION
1. For questions about these Terms, products or orders, customers can contact Pamvi Sensory.
2. Business Name: Pamvi Sensory
3. Email: hello@pamvisensory.com
4. We aim to respond to enquiries as soon as reasonably possible.
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AUSTRALIAN CONSUMER LAW NOTICE
1. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
2. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
3. Customers are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
4. Nothing in these Terms limits or excludes these rights.