Refund policy

Returns & Refunds 

At Pamvi Sensory Store, we want you to be happy with your purchase. If there is a problem with your product, please contact us as soon as possible, preferably within 14 days of receiving your order, so we can help resolve the issue.

Faulty or Damaged Products

If your product arrives faulty or develops a fault that is covered by the Australian Consumer Law, please contact us with your order details and photos of the issue.

Where appropriate, we will offer a replacement if the same product is available in stock. If the product is unavailable, we will provide a refund or another appropriate remedy in accordance with the Australian Consumer Law.

Please note that products damaged through misuse, improper care or normal wear and tear may not be considered faulty.

Change of Mind

We do not have to provide a refund or exchange simply because you have changed your mind, so please choose your products carefully. However, this does not affect your rights under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Where a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances.

For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC).

Contact Us

If you have an issue with your order, please contact us with your order number and details of the problem. We will do our best to resolve the issue fairly and promptly.